Frequently Asked Questions

Q Is my Gold safe? A    Yes, please feel secure when sending your Gold to us. The success of Goldbuy is due to providing a safe, secure and professional service. We have over 20 years experience in the buying of gold. Q How long does it take to receive my payment? A    Your payment will be sent the same day that we receive your Gold parcel. Q How is the payment made? A    You can be paid by Cash or Cheque. Cash payments are paid at the full rate. NO HANDLING FEES ARE DEDUCTED! Q How will i know when my payment has been sent? A    You will receive a telephone call, email or text message confirming postage. Q How do i work out the value of my Scrap Gold? A    Simply weigh your Scrap Gold and use the online calculator. Q What if i do not have any scales? A    No problem - we can take care of everything for you. We will weigh and evaluate your Scrap Gold for you. Q How do i send my Scrap Gold to you? A    Follow the 3 step guide - click here. Q What is a Special Delivery Pack? A    Your pack contains everything that you need to send your Scrap Gold to us - Royal Mail Special Delivery envelope / Self seal polythene bag / Description label / How to sell guide. Q How will i know if you have received my Scrap Gold? A    You will receive a telephone call, email or text message confirming receipt Q What types of Scrap Gold do you buy? A    All carats, non Hallmarked, as well as broken and unwanted jewellery. There is no minimium amount. We accept small and large quantities of Scrap Gold parcels. Q Do you buy Gold Plated or costume jewellery? A    No, sorry, we only buy solid gold items. Q What happens if i am not happy with the Cash amount offered? A    No Problem, your Scrap Gold Parcel will be returned to you Free of Charge - Customer Satisfaction is our Priority Please note - All Scrap Gold sent will be tested. This may leave a very small scratch and tarnish mark.